My subscribed hub has been suspended. What should I do?
At Hubpace, we take platform integrity seriously. To ensure a positive environment for all users, we may suspend hubs or users that violate our policies. If the hub you’ve subscribed to has been suspended, it’s important to know that the hub owner can still communicate with their members by direct message. We recommend reaching out to the hub owner directly to address the situation and request any necessary actions.
Please note that Hubpace does not process refunds on behalf of creators, so communication with the hub owner is key in resolving any concerns.
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Can I get a refund?
How do I request a refund? All purchases on Hubpace are final. If you wish to request a refund, please contact the hub owner. Please note that hub owners cannot issue refunds for transactions that occurred more than 30 days ago. What if the hub owner ...
How do I cancel or edit my membership?
Click on your profile → User settings → Membership, where you can cancel or modify your membership for each hub.
How does the free trial work?
Members can use a tier for free during the trial set by the owner. If not canceled before the trial ends, the membership fee will be charged automatically. Each member gets one free trial per hub. For example, if tiers A, B, and C all have free ...
Where can I check the record of a refund?
If the Hub owner has issued a refund to you, you can view the refund record as follows: Go to User Settings Select Biling History Check the invoice Please note that the refund details will appear on the next invoice, not the current one.