How can I issue a refund?

How can I issue a refund?

You can issue a refund for transactions within the last 30 days using either of the following two ways:

1. After clicking on a Member → User detail, or

2. Hub Settings → Member List → selecting the user → User Details

Please note that refunds typically take about 3-7 days to process.

What happens to a member's access after a refund?

Even after a refund is processed, the member's access will still be maintained.

In the User Detail → Manage Subscription, you can choose to either

1. cancel the member's access immediately or

2. after the current billing period ends.

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